SIP investments help average out market volatility over time·ELSS funds offer tax savings up to ₹1.5L under Section 80C·Start early — the power of compounding grows exponentially·Diversify your portfolio across equity, debt, and hybrid funds·Review your investment portfolio at least once every 6 months·Emergency fund tip: Keep 6–12 months of expenses in liquid funds·AMFI Registered Distributor — ARN-179226·SIP investments help average out market volatility over time·ELSS funds offer tax savings up to ₹1.5L under Section 80C·Start early — the power of compounding grows exponentially·Diversify your portfolio across equity, debt, and hybrid funds·Review your investment portfolio at least once every 6 months·Emergency fund tip: Keep 6–12 months of expenses in liquid funds·AMFI Registered Distributor — ARN-179226·
Investor Protection

Grievance
Redressal

We are committed to addressing investor complaints promptly and transparently. Learn about our grievance redressal mechanism and escalation process.

File a Complaint

How to File a Grievance

If you are dissatisfied with any aspect of our services or have a complaint regarding your mutual fund investments, you can reach out to us through the following channels.

Information to Include in Your Complaint

  • Your full name and registered contact details
  • Folio number or account reference (if applicable)
  • Nature of the complaint with specific details
  • Date(s) of the transaction or event in question
  • Supporting documents (transaction receipts, screenshots, correspondence)
  • Expected resolution or remedy sought
Escalation Process

Escalation Matrix

We follow a structured three-level escalation process to ensure every complaint is addressed appropriately.

Level 1
Resolution within 15 business days

Contact Infiniti Financial Services

Reach out to us directly with your complaint. Our team will acknowledge your grievance within 2 business days and work towards resolution within 15 business days.

Email: infinitifinservices@gmail.com

Phone: +91 91130 69753

Phone: +91 78298 37827

Address: Wrkpod, 76-77, Nava India Rd, KR Puram, Coimbatore, Tamil Nadu 641006

Level 2
As per AMFI timelines

Escalate to AMFI

If your complaint is not resolved satisfactorily at Level 1, or if you have not received a response within 15 business days, you may escalate to the Association of Mutual Funds in India (AMFI).

AMFI Website
Level 3
As per SEBI timelines (typically 30 days)

File on SEBI SCORES Portal

If the matter remains unresolved after escalation to AMFI, you can lodge a complaint on the SEBI Complaint Redress System (SCORES). SCORES is a centralised web-based grievance redressal system through which SEBI handles investor complaints against listed companies and SEBI-registered intermediaries.

SEBI SCORES Portal
Resolution Timelines

Expected Timelines

Acknowledgement

2 Days

Business days

Resolution

15 Days

Business days

Escalation

30 Days

If unresolved at Level 1

Important Resources

Regulatory & Complaint Portals

The following external resources are available for investor protection and complaint resolution.

SEBI SCORES Portal

scores.sebi.gov.in

SEBI Complaint Redress System for filing complaints against SEBI-registered intermediaries. Track the status of your complaint online.

AMFI India

www.amfiindia.com

Association of Mutual Funds in India — the industry body for mutual funds. Access NAV data, investor resources, and escalate complaints.

Our Commitment

Infiniti Financial Services is committed to maintaining the highest standards of investor service. We treat every complaint as an opportunity to improve. Your satisfaction and trust are paramount to us, and we ensure that every grievance is handled with fairness, transparency, and promptness.

Chat with us